Complaints

As North Central London Training Hub, we are committed to ensuring our organisation is providing a high quality, professional service at all times, but we know there may be times where things go wrong, or you are unhappy with the service we provide. Our full complaints policy can be found here.

Any complaints about our services can be made using our complaints form below or via email nclicb.thcomplaints@nhs.net. Your complaint should be made as soon as possible. This should be within 3 months of the event. You can make a complaint on your own or on behalf of someone else if you have their permission.

Once you have submitted a complaint, you will receive a written acknowledgement from our Project Management Office within 3 days of receipt. It is then assigned to a programme manager, to investigate the issues you have raised. A written response is sent to you, usually within 25 working days, from the Project Management Office.